From a dead battery on a cold morning to a semi down on I-182 — Hepburn's has been showing up for Richland, Kennewick, Pasco, and all of Tri-Cities, WA for over 17 years. Real people, real trucks, real fast.
Motorcycle, minivan, or 18-wheeler — we've got the truck and the know-how to handle it. Hepburn's covers the full range of towing and roadside needs across the Columbia Basin, with no runaround and no surprise charges.
Your car means a lot to you — we handle it like it means a lot to us too. Safe, scratch-free towing for everyday vehicles anywhere in the Tri-Cities.
Running a business vehicle or fleet? We know downtime costs money. Our medium-duty rigs get you sorted quickly so you can get back to work.
Big vehicles need big help. When a semi or bus goes down, we show up with the right gear and the experience to handle even the messiest recovery situations.
A lot of breakdowns don't need a tow truck — they just need the right person with the right tools. That's us.
Not sure what's wrong? We'll plug in, check it out, and tell you straight — so you're not left guessing on the side of the road.
Dead battery always picks the worst moment. We'll have you sparked up and back on the road before the coffee gets cold.
Flat on the shoulder of I-182 or in a parking lot — wherever you are, we'll swap that spare safely and get you rolling again.
Running on empty happens to everyone. We'll bring gas or diesel straight to you, no judgment, no hassle.
Keys in the ignition, door locked tight? It happens more than you'd think. We'll get you back in without a scratch on the car.
Belts, hoses, small fixes — if we can handle it on the spot, we will. Less waiting, less towing, more driving.
We keep it simple on purpose. You're stressed enough — calling us shouldn't add to that.
Call (678) 369-4167 any day between 6:00 AM and 11:00 PM. A real person picks up — no menus, no bots.
Give us your location — cross streets, a landmark, whatever you've got. We know the Tri-Cities like the back of our hand.
The closest driver gets dispatched right away. We give you an honest ETA so you know exactly when to expect us.
We handle the problem — tow, fix, or whatever's needed — and make sure you're safe before we leave. That's the job.
Plenty of companies will show up eventually. We built our name on showing up right — every call, every time.
Our average dispatch time across the Tri-Cities is under 30 minutes. We know every minute on the shoulder feels like ten.
Every tech on our team carries the right credentials. You're not handing your vehicle to just anyone — you're handing it to a pro.
We quote you up front, plain and simple. What we say is what you pay — no fine print, no gotcha fees added after the fact.
Scooter to semi, we've got the rig for it. You won't wait around for a "bigger truck" — we send the right one the first time.
Richland, Kennewick, Pasco, Prosser, Benton City, and everywhere in between. If you're in the Columbia Basin, we're close.
We're not a franchise or a call center. We live here, drive these roads, and we care about our reputation in this community.
Press 1 for nothing. Skip the phone tree entirely — a real local person answers, listens, and gets you help on the spot.
Flatbeds, proper straps, wheel lifts — we use the right equipment so your car arrives exactly the way it left, no exceptions.
If you're anywhere in Eastern Washington's Columbia Basin, we're close by and ready to roll.
Not sure if we cover your area? Give us a call — we probably do.
Hepburn's Roadside Assistance was born right here in Richland back in 2007 — one truck, one owner, one promise: treat every stranded driver the way you'd want your own family treated. That hasn't changed.
What has changed is our size. Today we run a full fleet capable of handling everything from a flat tire on Jadwin Avenue to a jackknifed semi on I-182. Our technicians are certified, our trucks are maintained, and our response times speak for themselves.
We're not a franchise. Nobody here is reading from a script. When you call, you reach someone who's driven these roads, knows this community, and genuinely wants to get you home safe.
Here's what Richland and Tri-Cities drivers have to say after we showed up for them.
"Blew a tire on US-395 at night, no streetlights, my wife and kids in the car. Called Hepburn's and they were there in 22 minutes. The guy was calm, fast, and genuinely kind. Couldn't have asked for better."
"My rig went down outside Pasco mid-run. I've dealt with tow companies that make you wait hours — Hepburn's had a heavy-duty truck there in under 45 minutes and got me back on schedule. These guys know their stuff."
"Locked myself out in a Fred Meyer parking lot in Richland — classic. Hepburn's showed up in less than 20 minutes, got me in without touching a scratch. Super professional. Saved my afternoon."
"Dead battery at 7 AM, freezing cold, had a meeting at 9. Called Hepburn's, they were at my door by 7:35. The tech even walked me through why the battery failed. Honestly above and beyond."
"Ran out of diesel on the highway — embarrassing, I know. Hepburn's came out with the right fuel, no lecture, no drama, just a friendly driver and a quick fix. Really appreciated how easy they made it."
"Used them twice — a tow after a fender bender and a jump start a few months later. Both times: on time, fair price, good attitude. They've earned permanent spot-one in my contacts for roadside stuff."
Serving Richland, Kennewick, Pasco, and all of Tri-Cities, WA — open every day from 6:00 AM to 11:00 PM. One call and we're on our way.
Quick answers to what people usually ask us before — or after — calling.
We're available every day from 6:00 AM to 11:00 PM. The fastest way to reach us is a phone call — we pick up, we listen, and we get someone moving your way. Or fill out the form and we'll get back to you shortly.